How it Works (faq)

How it Works

What is this site for?
This website is a platform for work from home employees to source quality ergonomic furniture for their home office, at specially negotiated low prices.

Who can use this site?
Our low prices are the result of special agreements between your employer and Unisource Solutions. Because of this, the company you work for must be one of our clients. Please contact us for more information.

Can I get my company to particpate?
Yes! Please contact us for more information.

How do I login?
We have to confirm that you work for your employer before we can show your catalog and prices. We do this by confirming your work email address. It must be an email domain that is associated with one of our clients. Just enter your work email address in the green login box on the home page. If it is from an authorized email domain then you will receive an email confirmation. Clicking the link in that email will take you to your company's catalog.

How do I place an order?
It's easy. Browse through your company catalog. When you've selected an item you want, add it to your shopping cart. Fill up your cart with a chair, table, storage and accessories. When you're all set, click check out and complete the ordering process.

Can I pay with a purchase order?
It depends. Some customers have made that arrangement for their employees. If your company has given you a purchase order, then select that option at checkout and enter the PO number. The customer will have to review and approve your purchase before we can process the order.

Can I pick up products myself?
Yes. Choose the "will call" option under "shipping info" at checkout. If you choose "will call" then you can also choose to have us assemble the products for you prior to pickup. There is a small fee for this service.

Do the products on this site require assembly?
Some of the products here do require assembly. In particular, the height adjustable tables can be a little complex. We have compiled links to instruction resources for all of our products. See "help center" on the home page.

Can you assemble the products for me?
Yes! If you choose the "pick up" option instead of delivery straight to your home then we can assemble the items for you. Please note this is only available for pickup in person at our warehouse. At the moment we do not offer delivery service for assembled products.

What happens after I order?
Your order will be processed by our customer service team. Please note if you are paying with a credit card it will not be charged until we place the order. If you are paying with your employer's purchase order then your order will be subject to review and approval. Shipping times vary among our suppliers. We will contact you with shipping details as they become available.

What if I need help with my product?
Some items from this store require assembly. You can find a compilation of assembly instruction here. You may also want to browse through our index of Product Guides for help on using and getting the most out of your home office setup.

Help Center

Help Center

Product Assembly Instructions

Need help assembling the products in your order?
Browse through the product index below and click your product for assembly instructions.




Need More Help?

Try one of these professional services

* These services are linked here as a matter of convenience. Unisource Solutions does not recommend or endorse these services, nor do we have any special relationship with them

Using Your Product

Product User Guides

Warranty

Warranty

We honor the warranties of all manufacturers in your company's product catalog.

For further information, please refer to the manufacturer warranties listed below:

HAWORTH

WORKRITE

GLOBAL

SIT ON IT

SYMMETRY

Returns and Refunds

Returns & Refunds



Returns

Unisource Solutions WFH Store, will honor all manufactures return policies. Please send us an email at UnisourceWFH@unisourceit.com or call us at 562-949-1111 to begin the return process.

Exchanges

If the item arrived defective or damaged, please send us an email at UnisourceWFH@unisourceit.com or call us at 562-949-1111

Return Shipping

Return shipping is free! Once the return had been processed, we will either send you a prepaid return shipping label or schedule a pickup of your item(s). If you will be returning your item(s) via FedEx, you will simply need to attach the return shipping label to the outside of the packaging, then contact FedEx to schedule a pickup for a day/time that is most convenient for you.

Refunds

Once your return has been received by our staff, we will send you an email to notify you that we have received your returned item(s). Your refund will be processed with the necessary manufacture and a credit will automatically be applied to your original method of payment. Please allow up to five business days for your credit card provider to process your refund.

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